Delivery and Returns
Delivery for the UK
We currently use DPD, and UPS couriers for most of our deliveries. Orders for the UK mainland are charged £7.99 plus VAT for standard parcels. Some larger parcels may incur an extra delivery charge. The total price will be displayed in the basket before you checkout.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail or courier. Delivery is normally next working day subject to availability. However, delivery may take up to five working days. For all machine orders we aim to deliver within 7 working days however we will contact you beforehand to provide you with a time and date.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time for small parcels however we will try to give you an indication of delivery time for machine orders.
KC Digital Services Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and KC Digital Services Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
We can ship our items worldwide either by parcel or pallet for machines. Please contact us and we can provide a quotation for your destination. Any applicable customs charges when the items arrive at port will be payable by the buyer.
KC Digital Services Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from KC Digital Services Ltd then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. If items are ordered in error which we have ordered in especially for the order or returned in a damaged or unusable condition we reserve the right to refuse a refund or charge a restocking fee of 20%.
Please post returns to the following address:
KC Digital Services Ltd 20 Bristol Vale Trading Estate, Hartcliffe Way, Bedminster, Bristol, BS3 5RJ.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01179231111.